Terms and Conditions
Our booking terms and policies are quite flexible and more often than not we are are able to adjust or change bookings to suit our guests as long as we have enough notice to avoid upsetting the preparation of our trips or our other guests. Just in case though, we have provided the following conditions as a guideline.
If something is not covered here, you may find the answer you are looking for in our Frequently Asked Questions.
If you are still not clear, please do not hesitate to contact us at info@adventureclubthailand.com
Our ultimate goal is to ensure that our guests are properly informed and provided the best possible experiences.
Terms and Conditions
Our booking terms and policies are quite flexible and more often than not we are are able to adjust or change bookings to suit our guests as long as we have enough notice to avoid upsetting the preparation of our trips or our other guests. Just in case though, we have provided the following conditions as a guideline.
If something is not covered here, you may find the answer you are looking for in our Frequently Asked Questions.
If you are still not clear, please do not hesitate to contact us at info@adventureclubthailand.com
Our ultimate goal is to ensure that our guests are properly informed and provided the best possible experiences.
On occasion, you as the guest, or we, as the service providers may have reason to cancel the booking. Please read the following policies carefully as to understand what is the policy in the event of a cancellation.
| Description | Cancellation Policy for scuba dive trips during non Peak periods (Jan 16 – December 14) |
|---|---|
| Canceling more than 48hrs from service date | Full refund. |
| Canceling less than 48hrs from service date | 2000 baht cancellation fee will be applied per person |
| Changing the service date with more than 48hrs notice | Change of date accepted, pending availability, no fees applied |
| Bad weather | If the weather is too rough to offer a safe trip, we shall offer a choice of a different date, or time, or a full refund. If the weather changes conditions after the trip has started and we are unable to complete the trip we do not offer a refund or change of venue. |
| Description | Cancellation Policy for snorkeling trips during non Peak periods (Jan 16 – December 14) |
|---|---|
| Canceling more than 48hrs from service date | Full refund. |
| Canceling less than 48hrs from service date | No refund. |
| Changing service date with more than 48hrs notice | Change of date accepted, pending availability, no fees applied |
| Changing service date with less than 48hrs notice | No Refund |
| Guest(s) starts trip but is unable to participate in the full program | Once a trip has started we offer no refunds unless there is a mechanical problem and we are not able to provide the service as booked |
| Bad weather | If the weather is too rough to offer a safe trip, we shall offer a choice of a different date, or time, or a full refund. If the weather changes conditions after the trip has started and we are unable to complete the trip we do not offer a refund or change of venue. |
| Special Remark | *If the guest(s) needs to cancel a snorkeling trip and we are able to find a replacement for that guest we shall offer a refund. |
| Description | Cancellation Policy for dive courses during non Peak periods (Jan 16 – December 14) |
|---|---|
| Student starts the course but is unable to complete | The fee for the course is based upon what segments have been completed and whichever materials have been used. If a student is unable to complete the course the fee charged will be reduced accordingly. |
| Cancelling a course at short notice, or postponement | The student is charged a 2000 baht no-show fee (per person) plus whatever portions of the course has been completed or materials provided. |
| Student gives 48 hour cancellation notice | The student is charged for whatever portions of the course has been completed and equipment or materials provided. |
| Student cancels after being registered a PADI product | Once a PADI Product has been registered there is no refund for the cost of that product. If the student has not started the course they will only be charged for the cost of the PADI product. |
| Special Remark | *If a student is unable to complete the course for whatever reason we shall provide the student with the PADI Open Water referral form that documents the work that has already been completed. This form can be used at any other center offering PADI courses if the student wishes to complete the course at a later time as long as it is within 12 months of the date on the form. |
| Description | Cancellation Policy for all programs during Peak Season (15 December – 15 January) |
|---|---|
| Canceling more than 7 days from service date | Full refund, less any materials such as eLearning, transportation and accommodation services provided. |
| Canceling less than 7 days from service date | No refund. |
| Change of date more than 7 days from service date | We shall do our best to reassign a suitable date as per the request. If not possible we shall provide a full refund less any materials, eLearning, transportation and accommodation services provided. |
| Change of date less than 7 days from service date | We shall do our best to reassign a suitable date as per the request. If not possible there is no refund |
| Bad weather during peak period | We shall do our best to reassign a suitable date as per the request. If not possible we provide a full refund, less any materials, eLearning, transportation and accommodation services provided |
All guests wishing to participate in either a snorkeling or diving excursion conducted by The Adventure Club must be of good physical and mental health in order to participate in it’s excursions.
- All guests are required to complete the registration process
- All guests are required to complete and answer all of the medical history questionnaire.
- Any guest that can answer ‘YES’ to any of the medical questions may be required to have amedical examinationby a physician prior to participating in an excursion with The Adventure Club.
- All guests over the age of 55 years are recommended to have a check up with a doctor prior to participating in any diving and snorkeling excursions.
- The Adventure Club reserves the right to refuse to accept any guest based on any doubt relating to the health of the guest for reasons of safety to both guest and staff
The Adventure Club provides quality diving services and equipment rental. All prices noted are including of full diving equipment unless noted otherwise.
All dive trips are conducted aboard one of our dive boats, either Reef Ranger or Reef Seeker. The Reef Ranger is regularly serviced and maintained and needs be taken to the shipyard at least once per year for a complete overhaul. During this time we may need to join another dive vessel during this time. On occasion during low season we may not have enough guests on the dive boat to warrant the use of the Reef Ranger and may join with divers on another boat (or vice versa). In the event that we need to change dive vessels we shall inform the guest the evening before the trip.
The Adventure Club requires a minimum of three persons to conduct a snorkeling trip.
- All snorkeling trips are conducted and arranged by trained staff from The Adventure Club. Trips are conducted as outlined in the www.adventureclubthailand.com website
- Trips can only be conducted with a minimum of 3 persons per group
- The Adventure Club cannot guarantee that a trip will be conducted until 3 persons have booked the trip.
- In the event that there are not the minimum required persons then the The Adventure Club shall do our best to postpone the program to another time and date if suitable with the guest. In the event that the new time and date is not suitable to the guest The Adventure Club shall provide the customer with a full refund with exception to any service charges incurred by the customers own bank or credit card payment.
- If the weather or ocean conditions causes us to cancel the trip we shall offer an alternative program or trip date, or full refund as stated above
- For cancellation policies please see above
By making a deposit payment through adventureclubthailand.com you agree to the terms and conditions contained herein.
This is the user agreement which governs your use of this website and the purchases by you of the services and products we provide. Not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party supplier. 3rd party services include transportation services such as ferry tickets and minibus or taxi transfers also offers for accommodation. Although we do our best to select reliable 3rd party services we cannot accept responsibility for the level of service or quality of service.
All 3rd party products (such as ferry tickets, accommodation) sold through adventureclubthailand.com are not an service provided by adventureclubthailand.com but an offer to help facilitate the service of the supplier. We are free to accept that offer on behalf of those suppliers or to reject it. We will send you an e-mail confirming the acceptance of the offer when purchasing from the website. We will of course, assist you with any queries or concerns relating to the service supplier – please contact through the Contact Form. You undertake to us that the details you provide while using the adventureclubthailand.com are correct, in particular that the credit card you are using is your own and that there are sufficient funds to cover the cost of the product or service. Please note that we do not take responsibility for bookings made with impossible or incorrect data.
If there are any changes to the details supplied to us by you, it is your responsibility to inform The Adventure Club via our contact web form or by contacting our Customer Services as soon as possible. It is your responsibility to follow the instructions provided in our post booking confirmation emails.
We will do our best to correct errors and omissions as quickly as possible after being notified of them. However because of the sophisticated technology that is required in operating adventureclubthailand.com there may be times when errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on the website being incorrect. In this case we reserve the right to cancel that contract, without liability to you for payments made to us. adventureclubthailand.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail.
Privacy
We are The Adventure Club Limited Partnership (adventureclubthailand.com) and our registered address is 125/19 Mu 7, T. Aonang, A. Muang, Krabi 81000 Thailand. The Adventure Club Limited Partnership takes the privacy of its customers’ data very seriously.
Please read the following policy to understand how we will treat your personal data when you use our site. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.
When do we collect data?
We can collect data on you from a variety of different sources.
* When you purchase products or services from the site;
* When you become a subscriber;
* When you speak to our customer services personnel;
* Via implicit data capture measures such as studying which pages you read the most and the use of cookies.
* In any of the above cases the data we collect could be personal data.
What do we do with your personal information?
When you buy anything via the site, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect. This information may include, but is not limited to, details such as your name and your address. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the provision that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. We do not keep a record of your credit card details for additional security. By directly using the PAYPAL gateway the transactions are kept between your bank (card provider and PAYPAL). The Adventure Club Limited Partnership retains and uses your personal information to provide you with the best online e-commerce experience by providing you with a personalized service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
Cookies
Cookies are small files which are sent to your browser and stored on your computer’s hard disc. The information this cookie holds is the travel dates and destination of your current search. This is done to help you compare hotels easily and quickly without having to re-enter the same data. Other than this, we do not store any passwords or any other information in the cookie, or use it for any other purpose.
Data
We operate in accordance with applicable data protection legislation.
Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by The Adventure Club Limited Partnership in the manner set out in this Privacy Policy. Some information and e-mails sent to The Adventure Club Limited Partnership may be used as testimonials but no e-mail address or contact details will be displayed.
Contact
If you have any questions or concerns about the information we hold about you, please email us : CONTACT
You accept financial responsibility for all transactions made under your name or account. In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction. You must make sure that all the information you provide to us is true and accurate. You must not use the website for speculative, false or fraudulent bookings. Failure to supply the correct credit card details may result in delays to the issue of your Booking Voucher and may make the fare(s) subject to change. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel vouchers after issue if payment is declined or incorrect cardholder details and billing information have been supplied. Further, in an effort to minimize the effects of credit card fraud, we reserve the right to carry out random checks, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement.
Security
In order to protect our customers wherever they go, The Adventure Club Limited Partnership, its distribution channels and agents reserve the right to void anyone or group of persons if they intentionally falsify booking information or vouchers. No refund will be issued under such circumstances and individuals / groups may be liable to further action. The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.
The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use. This user agreement is between you and The Adventure Club Limited Partnership and its subsidiaries. If you wish to contact us on any issue detailed in these terms you may do so by contacting our Customer Services or writing to our Customer Relations Department at 125/19 Mu 7, T. Aonang, A. Muang, Krabi 81000 Thailand. . Alternatively please call us on +66 (081)895 1334. In most cases we can only discuss order information with the person who made the booking, or one of the passengers on a booking.
adventureclubthailand.com website copyright statement
The content (content being images, text, sound and video files, programs and scripts) of this website is copyright © The Adventure Club Limited Partnership. All rights expressly reserved. The content of this website can be accessed, printed and downloaded in an unaltered form (altered including being stretched, compressed, colored or altered in any way so as to distort content from its original proportions or format) with copyright acknowledged, on a temporary basis for personal travel use that is not for a direct or indirect commercial use and any non-commercial use. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of The Adventure Club Limited Partnership including but not limited to:
- transmission by any method
- storage in any medium, system or program
- display in any form
- performance
- hire, lease, rental or loan
Requests for permission to reproduce material from this website should be addressed by email to: info@adventureclubthailand.com. The Adventure Club Limited Partnership, has made every reasonable effort to locate, contact and acknowledge copyright owners and wishes to be informed by any copyright owners who are not properly identified and acknowledged on any of our websites so that we may make any necessary corrections.
Other individuals and organizations wishing to make adventureclubthailand.com content accessible through their websites are encouraged to create hypertext links to the required content.
On occasion, you as the guest, or we, as the service providers may have reason to cancel the booking. Please read the following policies carefully as to understand what is the policy in the event of a cancellation.
ALL TRIPS
Canceling at short notice
If the guest(s) cancels a booking for a snorkeling trip with less than 48 hours prior to the trip departure time there is no refund or change of venue offered.
If the guest(s) cancels a booking for a dive trip or part of a dive course with less than 48 hours notice the full amount would be refunded less 2000 baht ‘no-show’ fee per person deducted.
Canceling in advance
If we are provided a cancellation notification more than 48 hours prior to the trip departure time we shall provide a full refund.
Guest(s) starts trip but is unable to participate in the full program
Once a trip has started we offer no refunds unless there is a mechanical problem and we are not able to provide the service as booked
Bad weather
If the weather is too poor to offer a safe trip, we shall offer a choice of a different date, or time, or a full refund.
If the weather changes conditions after the trip has started and we are unable to complete the trip we do not offer a refund or change of venue.
Special Remark
*If the guest(s) needs to cancel a snorkeling trip and we are able to find a replacement for that guest we shall offer a refund.
DIVE COURSES
Student starts the course but is unable to complete
The fee for the course is based upon what segments have been completed and whichever materials have been used. If a student is unable to complete the course the fee charged will be reduced accordingly.
Student less than 48 hour cancellation notice
The student is charged a 2000 baht no-show fee (per person) plus whatever portions of the course has been completed and equipment used.
Student gives 48 hour cancellation notice
Student is provided a full refund less any equipment or materials used.
Student cancels after being registered a PADI product
Once a PADI Product has been registered there is no refund for the cost of that product. If the student has not started the course they will only be charged for the cost of the PADI product.
Special Remark
*If a student is unable to complete the course for whatever reason we shall provide the student with the PADI Open Water referral form that documents the work that has already been completed. This form can be used at any other center offering PADI courses if the student wishes to complete the course at a later time as long as it is within 12 months of the date on the form.
All guests wishing to participate in either a snorkeling or diving excursion conducted by The Adventure Club must be of good physical and mental health in order to participate in it’s excursions.
- All guests are required to complete the registration process
- All guests are required to complete and answer all of the medical history questionnaire.
- Any guest that can answer ‘YES’ to any of the medical questions may be required to have amedical examinationby a physician prior to participating in an excursion with The Adventure Club.
- All guests over the age of 55 years are required to provide a certificate from a doctor stating that he/she can see no medical reason why the guest should not be able to participate in the excursion.
- The Adventure Club reserves the right to refuse to accept any guest based on any doubt relating to the health of the guest for reasons of safety to both guest and staff
The Adventure Club provides quality diving services and equipment rental. All prices noted are including of full diving equipment unless noted otherwise.
All dive trips are conducted aboard one of our dive boats, either Reef Ranger or Reef Seeker. The Reef Ranger is regularly serviced and maintained and needs be taken to the shipyard at least once per year for a complete overhaul. During this time we may need to join another dive vessel with one of our partner centers. On occasion during low season we may not have enough guests on the dive boat to warrant the use of the Reef Ranger and may join with divers on another boat (or vice versa). In the event that we need to change dive vessels we shall inform the guest the evening before the trip.
The Adventure Club requires a minimum of three persons to conduct a snorkeling trip.
- All snorkeling trips are conducted and arranged by trained staff from The Adventure Club. Trips are conducted as outlined in the www.adventureclubthailand.com website
- Trips can only be conducted with a minimum of 3 persons per group
- The Adventure Club cannot guarantee that a trip will be conducted until 3 persons have booked the trip.
- In the event that there are not the minimum required persons then the The Adventure Club shall do it’s best efforts to postpone the program to another time and date if suitable with the guest.
- In the event that the new time and date is not suitable to the guest The Adventure Club shall provide the customer with a full refund with exception to any service charges incurred by the customers own bank or credit card payment.
- If the weather or ocean conditions causes us to cancel the trip we shall offer an alternative program or trip date, or full refund as stated above
- All payments refunded via our online payment gateway will be subject to a deduction of 5% of the full payment plus 500 baht.
By making a deposit payment through adventureclubthailand.com you agree to the terms and conditions contained herein.
This is the user agreement which governs your use of this website and the purchases by you of the services and products we provide. Not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party supplier. 3rd party services include transportation services such as ferry tickets and minibus or taxi transfers also offers for accommodation. Although we do our best to select reliable 3rd party services we cannot accept responsibility for the level of service or quality of service.
All 3rd party products (such as ferry tickets, accommodation) sold through adventureclubthailand.com are not an service provided by adventureclubthailand.com but an offer to help facilitate the service of the supplier. We are free to accept that offer on behalf of those suppliers or to reject it. We will send you an e-mail confirming the acceptance of the offer when purchasing from the website. We will of course, assist you with any queries or concerns relating to the service supplier – please contact through the Contact Form. You undertake to us that the details you provide while using the adventureclubthailand.com are correct, in particular that the credit card you are using is your own and that there are sufficient funds to cover the cost of the product or service. Please note that we do not take responsibility for bookings made with impossible or incorrect data.
If there are any changes to the details supplied to us by you, it is your responsibility to inform The Adventure Club via our contact web form or by contacting our Customer Services as soon as possible. It is your responsibility to follow the instructions provided in our post booking confirmation emails.
We will do our best to correct errors and omissions as quickly as possible after being notified of them. However because of the sophisticated technology that is required in operating adventureclubthailand.com there may be times when errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on the website being incorrect. In this case we reserve the right to cancel that contract, without liability to you for payments made to us. adventureclubthailand.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail.
Privacy
We are The Adventure Club Limited Partnership (adventureclubthailand.com) and our registered address is 125/19 Mu 7, T. Aonang, A. Muang, Krabi 81000 Thailand. The Adventure Club Limited Partnership takes the privacy of its customers’ data very seriously.
Please read the following policy to understand how we will treat your personal data when you use our site. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.
When do we collect data?
We can collect data on you from a variety of different sources.
* When you purchase products or services from the site;
* When you become a subscriber;
* When you speak to our customer services personnel;
* Via implicit data capture measures such as studying which pages you read the most and the use of cookies.
* In any of the above cases the data we collect could be personal data.
What do we do with your personal information?
When you buy anything via the site, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect. This information may include, but is not limited to, details such as your name and your address. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the provision that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. We do not keep a record of your credit card details for additional security. By directly using the PAYPAL gateway the transactions are kept between your bank (card provider and PAYPAL). The Adventure Club Limited Partnership retains and uses your personal information to provide you with the best online e-commerce experience by providing you with a personalized service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
Cookies
Cookies are small files which are sent to your browser and stored on your computer’s hard disc. The information this cookie holds is the travel dates and destination of your current search. This is done to help you compare hotels easily and quickly without having to re-enter the same data. Other than this, we do not store any passwords or any other information in the cookie, or use it for any other purpose.
Data
We operate in accordance with applicable data protection legislation.
Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by The Adventure Club Limited Partnership in the manner set out in this Privacy Policy. Some information and e-mails sent to The Adventure Club Limited Partnership may be used as testimonials but no e-mail address or contact details will be displayed.
Contact
If you have any questions or concerns about the information we hold about you, please email us : CONTACT
You accept financial responsibility for all transactions made under your name or account. In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction. You must make sure that all the information you provide to us is true and accurate. You must not use the website for speculative, false or fraudulent bookings. Failure to supply the correct credit card details may result in delays to the issue of your Booking Voucher and may make the fare(s) subject to change. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel vouchers after issue if payment is declined or incorrect cardholder details and billing information have been supplied. Further, in an effort to minimize the effects of credit card fraud, we reserve the right to carry out random checks, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement.
Security
In order to protect our customers wherever they go, The Adventure Club Limited Partnership, its distribution channels and agents reserve the right to void anyone or group of persons if they intentionally falsify booking information or vouchers. No refund will be issued under such circumstances and individuals / groups may be liable to further action. The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.
The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use. This user agreement is between you and The Adventure Club Limited Partnership and its subsidiaries. If you wish to contact us on any issue detailed in these terms you may do so by contacting our Customer Services or writing to our Customer Relations Department at 125/19 Mu 7, T. Aonang, A. Muang, Krabi 81000 Thailand. . Alternatively please call us on +66 (081)895 1334. In most cases we can only discuss order information with the person who made the booking, or one of the passengers on a booking.
adventureclubthailand.com website copyright statement
The content (content being images, text, sound and video files, programs and scripts) of this website is copyright © The Adventure Club Limited Partnership. All rights expressly reserved. The content of this website can be accessed, printed and downloaded in an unaltered form (altered including being stretched, compressed, colored or altered in any way so as to distort content from its original proportions or format) with copyright acknowledged, on a temporary basis for personal travel use that is not for a direct or indirect commercial use and any non-commercial use. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of The Adventure Club Limited Partnership including but not limited to:
- transmission by any method
- storage in any medium, system or program
- display in any form
- performance
- hire, lease, rental or loan
Requests for permission to reproduce material from this website should be addressed by email to: info@adventureclubthailand.com. The Adventure Club Limited Partnership, has made every reasonable effort to locate, contact and acknowledge copyright owners and wishes to be informed by any copyright owners who are not properly identified and acknowledged on any of our websites so that we may make any necessary corrections.
Other individuals and organizations wishing to make adventureclubthailand.com content accessible through their websites are encouraged to create hypertext links to the required content.
